The Posy Shop Guarantee
We are committed to exceptional service and products. If, for any reason, you are not completely satisfied with your gift or its delivery, please do not hesitate to contact us at email@example.com or call 1-800-952-3988.
We use only the freshest flowers available for our hand-made bouquets to ensure that you can send flowers with confidence. And since every arrangement is personally delivered, we offer same-day delivery on most orders.
How to Place an Order
We've designed the our website to make it quick and simple for you to place your order. After you've found the flowers or plant you want to send, click on the item name or image and follow the instructions below.
Once you have selected from the preferences, click Add to Cart. Your gift bouquet will be stored in your personal shopping cart, and you can either continue browsing by clicking on Return to Shopping or proceed to Checkout.
Order Changes and Cancellations
We are unable to cancel or change orders already in process , en route or delivered. Same-day orders are processed immediately, and usually cannot be changed. If you are calling about an order that is scheduled to be delivered today, call
A 9.50% sales tax will be added on to every purchase coming from our store located in Gray, Tennessee as this is our state sales tax rate. You will have an opportunity to review this amount before submitting your order.
Every bouquet is personally hand-delivered by an industry professional, and we make every effort to deliver your order as quickly as possible.
Most of our products can be delivered the same day. To assure same-day delivery, orders must be received before 2:00 PM, Monday - Friday, or before 12:00 Noon on Saturdays in the recipient's time zone. Orders received after that time may be delivered the following day.
Regretfully, we are unable to guarantee time of delivery to rural route addresses, hotels, hospitals, military bases or cemeteries. To request a specific delivery time, please type it into the Special Instructions field during checkout. We will do our best to accommodate your preferences.
Before major holidays, we recommend that you place your orders at least five days in advance.
Delivery to Hospitals
We are experienced at making deliveries to hospitals. When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient.
The Posy Shop will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.
If you have specific instructions for the delivery of your gift bouquet, please note them in the Special Delivery Instructions field during checkout. In all other cases, if the recipient is not at home when the neighborhood florist attempts a delivery, they will either:
Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift you've selected, our experienced florists will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.
For your convenience, We accept Visa, MasterCard, Discover Network, American Express and PayPal. You will have an opportunity to review this amount before submitting your order.
A service fee of $12.00 is applied to all flower and plant orders delivered within the United States. A service fee of $8.00 is applied to all orders delivered locally. This fee applies as a delivery fee. We encourage you to place your order online for the fastest possible service, but if you prefer, please feel free to call in your order. You can reach us Monday thru Friday from 8:30 to 5:30 pm and Saturday from 9:00 to 12:00pm eastern daylight time, at
We are happy to help you send flowers internationally. Please call us at